Important Disclaimer: The following FAQ section includes information regarding health provider decisions, health and payment matters, not financial matters. None of the following questions or answers constitutes medical, insurance, or financial advice. This basic information is provided to assist patients and users with terminology and general information. When making important health care and financial decisions, please contact your physician, health care provider, insurance provider or attorney for complete information and qualified advice.
About Freedom EMS
What services does Freedom EMS provide?
Freedom EMS offers non-emergency medical transportation, including ambulance, stretcher, wheelchair, and sedan services. We specialize in safe and timely transport for patients needing dialysis, cancer treatment, hospital discharges, skilled nursing, rehab, surgery, and psychiatric care.
Is Freedom EMS veteran-owned?
Yes! Freedom EMS is proud to be a veteran-owned and operated company, dedicated to delivering reliable service with precision and respect.
Booking & Scheduling
How do I schedule a ride with Freedom EMS?
You can call us directly or fill out our online request form. Our team will confirm your ride and answer any questions about your specific transportation needs.
How far in advance should I schedule transportation?
We recommend scheduling at least 24-48 hours in advance, especially for planned medical appointments. However, we strive to accommodate same-day requests whenever possible.
Do you offer recurring transportation for dialysis or other treatments?
Absolutely. Many of our clients rely on us for regular trips to dialysis, chemotherapy, or other medical services. We’re happy to set up a consistent schedule to make transportation worry-free.
Service Area
What areas does Freedom EMS serve?
We provide transportation throughout Will County, Grundy County, Kankakee County, Cook County, and the greater Chicagoland area. If you’re unsure whether we service your location, give us a call!
Costs & Insurance
Does Freedom EMS accept insurance or Medicare?
Yes, in many cases, non-emergency medical transportation may be covered by insurance or Medicare if it’s medically necessary. We’re happy to help verify your benefits and work with your provider.
How much does non-emergency transportation cost?
Costs vary based on mileage, level of care, and type of vehicle required (ambulance, wheelchair van, etc.). Contact us for a quote specific to your needs.
Vehicles & Safety
What types of vehicles do you use?
Freedom EMS operates modern ambulances, wheelchair vans, stretcher vans, and sedans, all equipped for patient comfort and safety.
Are your drivers trained and certified?
Yes. All Freedom EMS personnel are professionally trained, certified, and committed to providing compassionate, safe transport for every passenger.
Patient Needs
Can you accommodate patients with special medical needs?
Yes. We specialize in transporting patients who require stretcher services, oxygen, or other medical support during transport. Please tell us your needs when booking.
Can family members ride along?
In many cases, yes. Space and safety considerations vary depending on the vehicle type. Please ask our team when scheduling your ride.
Contact & Emergencies
Do you provide emergency services?
No. Freedom EMS specializes in non-emergency medical transportation. For life-threatening emergencies, always call 911.